Shipping policy

 

We're providing local pick up in the Birmingham, Alabama area. Please email us at lollaruthvintage@gmail.com with your order number for address and instructions. Thank you!

Please note the following delivery terms: 

  • Orders placed between Thursday and Sunday will be available  on Mondays.
  • Orders placed between Monday and Wednesday would be available on Fridays.
  • Same day pick up can be special requested if needed.

 

Q: How long will it take for my item(s) to ship?

A: For in-stock items, our warehouse works to ship orders out within 3-5 business days. If an item is on backorder, you will be notified as soon as possible within the expected in-stock date. 

Q: What is your Return Policy?

A: Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 10 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:

  1. Email lollaruthvintage@gmail.com with your inquiry.

  2. If the return is a result of an error on our end, we will provide the shipping label once customer service has responded to your inquiry. You will then be able to print a prepaid shipping label. Print the prepaid shipping label, affix it to your package, and take the package to a drop-off location. Any other return labels will not be provided by Lolla Ruth.

  3. Returns/exchanges will NOT be accepted on any jewelry,  personalized items, furniture, plants, one of a kind art,  or anything from the sale collection.

  4. Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging  by you, or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for return/exchange.

For items that have been damaged in transit, please email lollaruthvintage@gmail.com and include pictures of the damage as well as pictures of the shipping box. Once we receive your email we will determine the next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.

If you have any further questions, please email us.

Late Returns

Any item returned after 15 days from order date is not eligible for exchange/store credit.